Artificial Intelligence brings equal parts promise and pessimism, at least so it seems.
There are those who see AI as a godsend for the future of humankind. Technology can create and enable machines that can take on almost every conceivable task, from driving our cars to cooking our meals to doing our taxes. Others point out that if AI does all the work, we won’t need someone, or some thing, to do our taxes, because most of us will be unemployed. And worst-case scenario, as billionaire Elon Musk has warned, the machines eventually take over the world.
For now, at least, I’m choosing to focus on how AI might benefit leaders who want to make a meaningful difference, now and in the future. When I filter AI through my 3H-Core values of honesty, humility, and heart, for instance, here are some things I see …
Honesty – AI doesn’t lie. Well, if it’s programmed not to lie, then it doesn’t lie.
Humility – Machines might not be humble, but they aren’t arrogant. They are neutral. We might look at them as arrogant know-it-alls, but that probably says more about our human pride than the machine’s non-existent ego.
Heart – AI, for now, has no heart, which puts an even greater emphasis than ever on the humanity of a leader. In most cases, AI provides us with Spock-like logic that’s devoid of emotions.
Setting aside the bias it might inherit from its programmers, AI offers opportunities for standards and data-driven information than can help leaders more objectively and honestly evaluate performance, processes, and procedures. For instance, if job applicants all go through a standardized, automated initial interview process, then there’s a better chance they’ll be vetted equally (honestly) and move to the next stage on merit and on a level playing field.
Leaders, meanwhile, need to provide empathy, compassion, courage, wisdom, and other emotionally intelligent pieces to the puzzle so that decision-making and strategy include the factors machines can’t feel or know. Heart and soul are at the heart and soul of leadership, and that will never change no matter how much of the world around us is automated. But technology, including artificial intelligence, can be a tool we use to lead with greater honesty, humility, and heart, our 3H-Core values.
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